FAQ
Frequently asked questions
Ordering & payment
Do you offer Cash on Delivery?
Yes, everywhere we ship in the UAE. Inspect the parcel when it arrives, then pay the courier in cash. Card, Apple Pay and Google Pay are also available at checkout.
Is there a minimum order?
No. Order one item or twenty, it is up to you.
Are prices in AED?
Yes. Every price on the site is in UAE dirhams and includes VAT.
Do you have discount codes?
New customers can use WELCOME10 for 10% off their first order. Subscribe to our newsletter for seasonal offers.
Delivery
How long does delivery take?
Orders placed before 6 PM are dispatched the same working day. Most parcels arrive within 2 to 5 working days depending on the emirate.
How much does delivery cost?
Free on every order over AED 200. Below that, a flat AED 20 applies anywhere in the UAE.
Where do you deliver?
All seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Can I track my order?
Yes. You will get a tracking link by email as soon as your parcel ships.
Returns & refunds
Can I return something?
Yes. You have 7 days from delivery. The item should be unused and in its original packaging with all accessories included.
How do I start a return?
Email helloshopvexa@gmail.com with your order number and what you would like to return. We arrange the pickup from there.
When do I get my refund?
Within 5 to 7 working days of the item reaching us.
What if my order arrives damaged?
Send us a photo within 48 hours of delivery. We replace it or refund you in full, and collection is at our cost.
Products
Is there a warranty?
Electronic and appliance items carry a 3-month replacement warranty against manufacturing defects. Normal wear, water damage and accidental damage are not covered.
The product I want is out of stock.
Email us and we will tell you when it is back, or suggest the closest alternative we carry.
Still need help?
Email helloshopvexa@gmail.com. A person reads every message and usually replies the same day, seven days a week.
