Track Your Order

Where is my order?

Every order gets a tracking link by email the moment it leaves our warehouse. Here is what to expect, and what to do if something does not look right.

The timeline

Within a few minutes of ordering - you receive an order confirmation email with your order number.

Same working day (if you ordered before 6 PM) - your parcel is packed and handed to the courier.

Within 24 hours of dispatch - you receive a shipping confirmation email containing your tracking number and a link.

2 to 5 working days - the courier delivers. You will usually get a call or SMS before they arrive.

Tracking your parcel

Open the tracking link in your shipping confirmation email. If you have an account with us, you can also see every order and its status under Account > Orders.

Tracking information can take up to 24 hours to start updating after dispatch. If your link shows nothing yet, give it a day.

Paying on delivery

If you chose Cash on Delivery, have the exact amount ready. You may open and inspect the parcel before paying. If it is damaged or clearly not what you ordered, you can refuse it and tell us.

Something is wrong?

If your tracking has not moved in three working days, or your parcel has not arrived within the expected window, email helloshopvexa@gmail.com with your order number. We chase the courier for you and keep you updated until it is resolved.