Contact information

We are an online store based in the United Arab Emirates.

Email: helloshopvexa@gmail.com

Customer care hours
Saturday to Thursday: 9:00 AM to 9:00 PM (GST)
Friday: 2:00 PM to 9:00 PM (GST)

We read every message and usually reply the same day. For the fastest answer, please include your order number if your question is about an existing order.

What to contact us about

• Questions about a product before you buy
• Changing or cancelling an order that has not shipped yet
• Tracking a parcel or reporting a delay
• Starting a return, exchange or refund
• Reporting a damaged, faulty or incorrect item