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Frequently asked questions

Everything you need to know about our products, shipping and returns.

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Do you offer Cash on Delivery?

Yes. Cash on Delivery is available everywhere we ship in the UAE. Check the parcel when it arrives, then pay the courier in cash. Card, Apple Pay and Google Pay are also available at checkout.

How long does delivery take?

Orders placed before 6 PM are dispatched the same working day. Most orders arrive within 2 to 5 working days depending on the emirate. You will receive tracking by email as soon as it ships.

How much is delivery?

Delivery is free on every order over AED 200. Below that, a flat AED 20 applies anywhere in the UAE.

Can I return it if I change my mind?

Yes. You have 7 days from delivery to return an unused item in its original packaging. Message us with your order number and we will arrange the pickup. Refunds are processed within 5 to 7 working days.

What if the product arrives damaged?

Send us a photo within 48 hours of delivery and we will replace it or refund you in full. Collection for damaged or incorrect items is at our cost.

Is there a warranty?

Electronic and appliance items carry a 3-month replacement warranty against manufacturing defects from the date of delivery. Normal wear, water damage and accidental damage are not covered.